We ship orders received Monday through Thursday within two business days.
Orders received on weekend days (Friday, Saturday and Sunday) will be shipped the following business day (Monday), excluding major holidays.
We do not ship on Fridays to prevent orders from sitting in hot postal warehouses over the weekend.
Orders placed on a federal holiday will be shipped the following business day.
We ship via United States Postal Service (USPS) First Class mail.
Shipping on all orders of $75 or more is free at this time, subject to change.
Discreet packaging / USPS Flat Rate Packaging
30-DAY GUARANTEE POLICY
We understand that trying something new can feel risky.
At Pharaoh Distro, we prioritize your satisfaction with every purchase. We believe you shouldn’t have to pay for a product that doesn’t meet your satisfaction. Here is our policy for returns:
- 30-Day Return Window: If your purchase is faulty, broken, or simply not to your satisfaction, you have 30 days from the purchase date to initiate a return.
- Store Credit: Instead of a traditional refund, we offer store credit for the full value of the returned item. This allows you to choose another product from our range that better meets your needs.
- Initiating a Return: To start a standard return, please contact us within 30 days at firstname.lastname@example.org. Our customer service team will guide you through the return process.
- Customer Support: For any questions about returns, Route Protection claims, or other concerns, our dedicated team is here to assist you. Contact us at email@example.com for support.
For those who opted for Route Protection, this service covers issues like lost, damaged, or stolen items during transit. If you encounter any of these issues, Route Protection provides a streamlined claim process.
Contacting Route for Claims: To make a claim under Route Protection, follow these steps:
- Visit the Route Claims portal, typically accessible via the Route app or the claim link provided in your Route Protection confirmation email.
- Fill out the claim form with the required details, including your order number and the nature of the issue.
- Submit the claim and await confirmation and further instructions from Route.
MISSING ORDERS POLICY
In the event that a customer’s order is missing and they did not opt for Route protection, the following procedures apply under our policy with USPS coverage:
Pharaoh Distribution is not responsible for any lost or stolen packages. Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them.
If your package has been lost while in transit or stolen after being marked delivered, you must file a claim with USPS. You can file a claim from USPS on their website here: https://www.usps.com/help/claims.htm.
A copy of your claim will be required and once confirmed we will contact you to move onto next step.
USPS usually sends claims decisions within 5-10 days. You can also check Claim History in your USPS.com account for updates.
Warranty for DabX Products
DabX Manufacturer’s Warranty:
We are proud to inform our customers that all DabX products purchased from Pharaoh Distro come with a manufacturer’s warranty. This warranty ensures that your product is free from manufacturing defects and meets the high standards of quality and performance expected from DabX.
Authorized Dealer Support:
As an authorized dealer of DabX products, Pharaoh Distro is not only committed to providing you with genuine and high-quality products but also offers support in the unlikely event that you encounter any issues covered under the manufacturer’s warranty.
Assistance with Warranty Returns:
If you face any problems with your DabX product that fall under the warranty terms:
- Contact Us: Reach out to us at firstname.lastname@example.org with details of the issue. Please include your order number and a description of the problem.
- Guidance Through the Process: Our knowledgeable team will guide you through the warranty claim process. We will assist in determining if the issue is covered under the warranty and advise on the next steps.
- Facilitating the Warranty Claim: If your product needs to be returned under the warranty, we will provide you with all the necessary information and support to ensure a smooth and efficient warranty claim process.